Always answered
If CrewAnswer's origin is unreachable, Twilio failover answers, records a message, texts your team, and delivers the recording after recovery.
Pricing
Always answered. Proven on every call.
CrewAnswer is priced for the standard it delivers: failover answering, a consistent agent, proof-of-work artifacts, and urgent transfer to your own team. The US$ plan table comes after the product promise.
Setup path
Most teams can test the first call flow in about 15 minutes. Optional Guided Setup is $499 one-time for hands-on call-flow mapping.
Same receptionist every time
One agent follows your approved playbook around the clock, so callers do not meet a different quality floor on nights or weekends.
Proof-of-work artifacts
Every handled call returns a transcript, recording, structured summary, disposition, and captured fields.
Your on-call team
Urgent callers warm-transfer to the people you choose. CrewAnswer is a receptionist, not a call centre.
Security mechanisms
AES-256-GCM field encryption, per-tenant KMS-wrapped keys, encrypted recordings, crypto-shred deletion, access audit, and break-glass disable. This is not a certification claim.
Fast first call
The first playbook is drafted from your website, then validated with a free live test call before payment.
Plans
US$ pricing with included calls and controlled overage.
Completed calls are the billing unit. Month-to-month terms, no contract, no required setup fee, no free trial, and no per-minute charges keep the invoice readable. All sales are final; cancel before renewal to avoid the next charge.
Starter
50 included calls
Premium entry for a single-line business that cannot afford a missed call.
$95/mo
$2.40 per overage call after the included call allowance.
Start Starter- Concurrent calls
- 1
- Seats
- 3
- Numbers
- 1
- Active playbooks
- 1
Basic
150 included calls
More call paths, seats, and numbers for teams with a busier front door.
$270/mo
$2.30 per overage call after the included call allowance.
Start Basic- Concurrent calls
- 2
- Seats
- 10
- Numbers
- 3
- Active playbooks
- 5
Pro
500 included calls
High-volume coverage for teams that need more playbooks and shared review.
$800/mo
$2.10 per overage call after the included call allowance.
Start Pro- Concurrent calls
- 4
- Seats
- Unlimited
- Numbers
- 10
- Active playbooks
- Unlimited
Custom / Enterprise
Higher-volume teams can talk to us for a manual quote with the same call definition, statements, and spend controls.
Talk to usMonth to month
No required setup fee
No per-minute charges
No free trial
All sales final; no refunds
Owner-adjustable overage cap
FAQ
Billing rules in plain language.
What counts as a billable call?
A call is billable when the agent answers and either the caller stays at least 10 seconds after the greeting or the agent takes any tool action. Spam, sub-10-second hangups, degraded calls, and onboarding test calls are never billed.
Can we remove a call from the bill?
Yes. Owners can remove calls from the bill self-serve up to 10% of a billing cycle. Larger adjustments route to support so the statement and Stripe credit stay matched.
How do overage caps work?
The default overage cap is $250 per month. Owners can set it anywhere from $0 to $2,000, so the spend ceiling is explicit before overage grows. When projected overage reaches the cap, new calls route to the fallback path until the cap is raised or the plan changes.