Subprocessors

Disclosure

CrewAnswer uses the subprocessors below to provide phone answering, AI handling, authentication, billing, storage, backups, logs, email, and infrastructure operations.

CrewAnswer makes no Canadian-only data path promise. Call media transits Twilio and OpenAI infrastructure in the United States, application compute runs in Ashburn, Virginia, United States, and backups/log archives use AWS services in United States regions.

Subprocessor List

Twilio

Telephony, SMS, phone numbers, call routing, and media streams. Region: United States.

OpenAI

Voice AI, realtime call handling, transcription, and language processing. Region: United States.

Cloudflare

Edge services, Cloudflare R2 for recordings/media and billing statements, and email-related infrastructure. Region: global edge and R2 under United States provider jurisdiction.

WorkOS

WorkOS authentication, organizations, sessions, and account security. Region: United States.

Stripe

Billing, tax, invoices, card collection, payment processing, and customer billing portal. Region: United States.

Hetzner

Application compute and SQLite database host for transcripts, summaries, caller contact data, workflow records, and account settings. Region: Ashburn, Virginia, United States.

AWS

S3 database backups, S3 operational log archive, and Secrets Manager. Region: United States.

Updates

CrewAnswer updates this page when a material subprocessor changes. Customers with contractual notice terms should use their agreement’s notice process for subprocessor objections.

Contract Posture

OpenAI zero-data-retention/no-training terms, Twilio data-processing or business-associate terms, AWS terms, Cloudflare terms, and Québec/PIPEDA assessments are founder/legal decisions. CrewAnswer does not assert those terms are signed until the signed contract or counsel assessment exists.